Account

Manage your plan

Change your plan, cancel it, or delete your account.

Change your plan

This opens the Stripe customer portal. Sign in with the email you paid with, then pick a different plan or update your card. This is for plans you bought on this website. If you bought in the iPhone app, change it in your App Store subscription settings.

Change my plan

Cancel your subscription

This opens the same portal, for plans you bought on this website. If you bought in the iPhone app, cancel in your App Store subscription settings. Cancelling takes effect at the end of the period you paid for, so you keep your plan until then. After that your account goes back to Basic and the paid features turn off. Your saved jobs stay put.

Cancel my subscription

Delete your account

If you pay for a plan, cancel it first so billing stops. Deleting still goes ahead if you have a paid plan, because the app stores require that. If you delete first, we try to cancel a plan you paid for on this website right then, with no refund. If we cannot, we tell you what to do next. A subscription you bought in the App Store is not cancelled when you delete your account. Cancel it in your store subscription settings first.

A plan you paid for by card on our website, we try to cancel for you when you delete, with no refund. A subscription you bought in the App Store is not cancelled when you delete your account. Cancel it in your store subscription settings first.

Deleting is permanent.

What gets deleted

  • Your saved jobs, notes, and checklists in our cloud
  • Your before, during, and after photos in our cloud storage
  • Your customer links, so shared reports stop working
  • Your crew memberships and profile
  • Your login

What we keep, and why

  • Payment records. Stripe, our payment provider, holds payment and tax records as the law requires. We keep a billing record of what was bought and when, with your login removed from it.
  • Short-term security and backup copies. These can sit in logs or backups for a limited time before they age out.
  • Copies already out in the world. If you shared or downloaded a report, we cannot take back the copies other people have.

What stays on your device

Jobs and photos saved only on your device or in your browser are not on our servers. Deleting your account does not clear them. Clear your browser data or remove the app to wipe them.

Or ask us by email

Email support@fieldfolio.io from the email address on the account. Put “Delete my FIELDFOLIO account” in the subject. We use the sending address to check it is you. If you write from a different address, we may ask you to confirm first.

See the Privacy policy and the Terms.