FIELDFOLIOUpdated Oct 14, 2026 (CT). This is the one place for plans, renewals, cancellation, and refunds. The Terms point here instead of repeating it.
1. Plans at a glance
FIELDFOLIO has a free Basic tier and these paid options. Prices and limits shown on the Pricing page or in the app when you buy are the ones that apply to your purchase. Website prices are in US dollars. In the iPhone app, the App Store shows the price for your country before you confirm.
- Basic: free, with an account. Photos, checklists and notes, plan markup, and print or share. No cloud sync and no crew seats.
- Pro: monthly or yearly subscription. Everything in Basic, plus cloud save, branded PDF, download all job files, customer links for up to 1 year, share and history, one login.
- Crew: monthly or yearly subscription for one owner, with a shared company profile and jobs tagged to workers. Crew starts with 20 seats, extra seats are $5 each.
- Trade packs: a one-time payment for a print-ready checklist book for one trade or for all trades. No subscription. The one trade pack is for the trade you pick when you buy it. Buy it again to add another trade.
- GC plans for general contractors and property managers: monthly subscriptions that give you one inbox for reports your subs send. Your subs do not need to buy anything.
Limited time offer: the first 100 customers on our website can get their first year of Pro for $99. After the first year it renews at the normal Pro yearly price, $179.99 per year, unless you cancel before the renewal date. The offer is not sold in the apps. It can end once the 100 spots are gone.
2. How billing works
You can buy on our website or in the iPhone app. Website purchases are billed by Stripe. When you buy there, you authorize Stripe to charge your payment method. Purchases made in the iPhone app are billed by Apple (App Store) and follow its payment rules. We do not store your card number.
Subscriptions renew automatically each month or year until you cancel. Your renewal date is the same day each period you bought it. App Store subscriptions renew at the price the App Store shows you. Your plan, trade packs, and GC seats are tied to your FIELDFOLIO account, so they show up on every device you sign in on, no matter where you bought them.
Taxes. Prices may not include sales tax, VAT, or similar taxes. Where tax applies, Stripe adds it at checkout on the website, and Apple adds it in the iPhone app. You are responsible for it.
Price changes. Prices can change. A new price applies to new purchases. For an existing subscription, we will give you notice before a change applies to your next renewal, and you can cancel before it does. Apple sends its own notices for App Store subscriptions.
Failed payments. If a payment on our website fails, Stripe may retry it. While it retries, your plan stays on, and the app tells you the last payment did not go through. If it still fails, your plan ends and your account goes back to Basic. Your saved jobs stay put, but paid features turn off. Update your card in the Stripe portal to fix it. In the iPhone app, Apple handles failed payments and retries under its own rules, so update your payment method in your App Store settings.
Reminder email. If you start a checkout on our website with your email and stop before paying, we may send you one reminder email about that checkout. It is sent once, and only if you do not already own the item. No charge is made. We keep the checkout record, with your email, so we can send that one reminder.
3. Changing or cancelling
Change or cancel where you bought. If you bought on our website, use the Manage your plan page, which opens the Stripe customer portal. Sign in to Stripe with the email you paid with. In the apps, the Plan and billing screen also shows a website subscription and lets you cancel it or keep it. If you bought in the App Store, change or cancel in your App Store subscription settings. We cannot cancel a store subscription for you. You can also email support@fieldfolio.io.
Cancelling takes effect at the end of the period you paid for, so you keep your plan until then. After that your account goes back to Basic and the paid features turn off. We do not charge you again after you cancel. Cancelling does not delete your saved jobs. To delete them, delete your account.
Deleting your account also tries to cancel a plan you paid for on our website. That happens at once, with no refund for the current period. If we cannot cancel it, the app tells you what to do next. Deleting your account does not cancel an App Store subscription. Cancel that in the store first, or the store keeps charging you.
4. Refunds, duplicate charges and disputes
All sales are final on our website. Except where the law requires otherwise, subscription fees and one-time packs bought on our website are non-refundable once purchased. We do not give partial refunds for unused time in a period or for features you did not use. You can cancel any time to stop future charges. The one exception we make ourselves is an obvious duplicate charge. If you think you were charged twice for the same purchase, email support@fieldfolio.io with the email you paid with and the date, and we will check it and reverse the extra charge if it is a duplicate.
App Store purchases. Apple refunds, or does not refund, purchases made in the App Store under its rules. Ask Apple through the store. We cannot issue or reverse an App Store refund. If Apple refunds a purchase, the plan, pack, or seat it paid for turns off.
Your local rights. If you are in a place where the law gives you a cooling-off, withdrawal, or cancellation right, that right applies, and nothing here takes it away.
Refunds and chargebacks on website purchases. If a website purchase is refunded in full, the plan or pack it paid for turns off right away. A partial refund does not turn it off. If you dispute a charge with your bank or card company, the plan or pack that charge paid for turns off while the dispute is open. If the dispute is closed in our favor, it turns back on. If it is closed in your favor, it stays off. Your saved jobs are not deleted either way. Please write to us before you file a chargeback, because we can often fix a billing problem faster than a bank can. If you file one without writing to us first, we may suspend the account until it is sorted out.
5. Trade packs
A trade pack is a one-time purchase that unlocks the print-ready checklist book for the trade or trades you bought, for use by you. Packs are tied to your account. In the apps, use Restore purchases if a pack you bought does not show up. A pack does not expire on a schedule, but if we stop offering a pack or the service, we will try to give notice and a way to save your copies. Packs cannot be resold or shared outside your business.
6. Crew and team plans
The person who buys a Crew or team plan is the plan owner, and is the one billed. The owner can add and remove members. Workers on a Crew plan do not buy Pro separately. If the owner cancels or the plan lapses, seats and shared features turn off at the end of the paid period. Reports that other people already sent into a team inbox stay in line with your account settings until the account is deleted or the plan limits apply.
Crew starts with 20 seats. Seats past the first 20 are $5 each. On a Crew plan bought on our website, each extra person is a one-time $5 charge for each job they are tagged to, billed to the owner’s card on file soon after, on its own receipt and separate from the subscription. It is not a monthly charge. A refund or dispute on one of those $5 charges does not turn off your Crew plan.
7. Purchases in the iPhone app
You can buy Pro, Crew, trade packs, and GC seats inside the iPhone app. Those purchases are made through Apple, and the App Store’s billing, cancellation, and refund rules apply. You need a FIELDFOLIO account to use the app, and your plan follows that account. For App Store subscriptions:
- Pro, Crew, and GC seats are subscriptions. Payment is charged to your Apple ID account when you confirm the purchase.
- A subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
- You can manage or cancel any subscription at any time in your App Store account settings after you buy. Your plan stays active until the end of the period you paid for.
- Trade packs are one-time payments. They do not renew.
- Restore purchases: if a purchase does not show on a new phone or after you reinstall the app, sign in and tap Restore purchases in the app to bring back what you already bought.
Purchases made on our website are billed by Stripe and managed as described above.
8. Contact
Billing questions: support@fieldfolio.io. Please use the email address you paid with.